At American Canyon Veterinary Hospital we would love to be able to help every pet in need. Unfortunately in order to practice quality medicine to our standards, and give you and your pets the undivided attention and love that we always have, that is not possible. In the event that an appointment is missed, it takes up a space
which could be filled with a patient that has been on our waiting list. While we know that times are hard right now, and we will try to accommodate you as best as we can, we will be implementing and enforcing a cancellation and missed appointment policy.
In addition to these policies, for the same reasons mentioned above, we will not be taking new clients until further notice. We apologize for any inconvenience this may cause and hope this will change in the near future. We encourage you to follow us on social media as we will be posting any changes along the way.
We hope you understand as this is simply to make sure we are available for as many pets in need as possible. We are working hard everyday to find new ways and resources to expand our availability for our community.Thank you for your patience and understanding during these times as we work our way back to “normal”.
- We require a 24 hour notice to cancel an appointment.
- We require a 48 hour notice to cancel a scheduled surgical procedure.
Missed Appointment Policy
An appointment is considered missed if it was not canceled with the required notice. It can be considered missed if you are more than 10 minutes late and we are unable to see you when you arrive.
As of September 1st, all clients that miss an appointment will be required to pay a deposit for all future visits. All deposits will be placed as a credit on your account and used towards that appointment. If that appointment is missed then you will be charged the deposit amount as a missed appointment fee.
For those clients that have previously missed 2 or more appointments prior to Sept 1st. will now be required to pay a deposit for all future visits.
These above guidelines are the same for surgical appointments as well. The deposit/fees are listed below:
- Deposit for appointments: $48
- Deposits for Surgeries: $100