Policy & Information

Our office accepts Visa, Mastercard, Discover, and American Express, and Apple Pay. We do not accept checks.

In addition, we also offer several 3rd party financing options for our clients via Care Credit and Scratchpay. We accept a variety of Care Credit plans based on the total transaction amount for your pet. Care Credit requires that payment only be made for services as they are rendered, we cannot charge services to your account in advance.

As the above financing options are offered, we cannot offer additional in-house payment plans for our services. Clients needing additional financial support are encouraged to apply for Care Credit with a co-signer. Full payment is due prior to services being rendered. Our team will provide every client with a written treatment plan of our recommendations to review and approve, and payment will be collected prior to services being rendered.

We love taking pictures and videos of our cute patients while they are with us to share what we do behind the scenes! Please be aware that patients of American Canyon Veterinary Hospital may be showcased on one of our social media platforms such as Facebook, Instagram, our website, or other various social media outlets for informational or promotional, or just plain adorable content.

I also waive any rights of privacy or compensation associated with the use of my or my pet’s image(s) and name(s) for the personal or commercial purposes outlined above.

If you have your pet’s previous medical records, there will be an option to attach them in the new client form. If you don’t have them, just give us a call and let us know where your pet has been seen before and we can contact them for you.

It is always a good idea to bring a fresh (within 24 hours) fecal sample if possible, just in case the doctor recommends sending a fecal sample to the lab. If you don’t have one of our containers, simply use a ziploc bag, and about the size of a small grape is all we need!

Please try not to let your dog urinate if possible shortly before the appointment as we may need to collect a urine sample as well.

When you arrive, park in one of our designated parking spaces, send a text message to (707) 644-2284 (Make sure to add us to your contacts!) to let us know you are here and your space number. We will respond shortly with a quick patient check in form which goes directly to the doctor, as well as let you know when we have a room ready for you.

At American Canyon Veterinary Hospital we would love to be able to help every pet in need. Unfortunately in order to practice quality medicine to our standards, and give you and your pets the undivided attention and love that we always have, that is not possible. In the event that an appointment is missed, it takes up a space which could be filled with a patient that has been on our waiting list. While we know that times are hard right now, and
we will try to accommodate you as best as we can, we will be enforcing a cancellation and missed appointment policy.

We hope you understand as this is simply to make sure we are available for as many pets in need as possible.

Cancellation Policy
We require a 24 hour notice to cancel an appointment.

We require a 48 hour notice to cancel a scheduled surgical procedure.

Missed Appointment Policy
An appointment is considered missed if it was not canceled with the required notice. It can be considered missed if you are more than 10 minutes late and we are unable to see you when you arrive.

Any client that has a missed appointment will be required to pay a deposit for their future visits.

Deposit
We require a deposit of $64 at the time of scheduling your appointment. This will be used to cover your pet’s initial examination. If you need to cancel your appointment or reschedule, just let us know at least 24 hours in advance and we will refund, or hold your deposit for you.
For surgical procedures we will require a deposit of 50% of the planned procedure at the time of scheduling.

  • Annual Exam/ Wellness Visit: 2-4 Weeks
  • Sick Pet/No Urgent: 2-10 Days based on issue and availability
  • Technician Appointment: 2-4 Weeks
  • Routine Surgery: 2-4 Weeks
  • End of Life Visits: As needed/no delay for our clients
  • Urgent: May be referred to urgent care
  • New Clients: we are not accepting new clients at this time

We apologize for any inconvenience these days may cause, however it is in our patients and staffs best interest to ensure that we have sufficient time to spend with every patient to provide the best medical care available.

For the health and safety of our patients, as well as our staff, we do require that all of our patients stay up to date on core vaccinations. There are no exceptions to this policy unless our DVM makes a medical exception. If your pet received vaccines somewhere else prior to today’s appointment, just let us know where and we can get the previous records transferred over for you.

Dogs are required to be up to day on their DAPP (Distemper & Parvo) and Rabies vaccine.

Cats are required to be up to date on their FVRCP and Rabies vaccine.

All patients of American Canyon Veterinary Hospital are required to have a Wellness Exam with our DVM at least every 12 months in order to provide any services, medications or prescriptions

We are proud to have Fear Free certified professionals on our team and are dedicated to caring for your pet’s emotional well-being as well as his or her physical well-being. To help us ensure the best experience possible for your pet, we will ask the following questions during check-in for each appointment.

  • How is your pet feeling today?
  • What are your pet’s favorite treats?
  • How did your pet feel after the last visit with a veterinarian?
  • How well does your pet travel in the car?
  • Does your pet have any fear, anxiety or stress around other pets?
  • How is your pet when meeting strangers?

Policy & Information

Our office accepts Visa, Mastercard, Discover, and American Express, and Apple Pay. We do not accept checks.

In addition, we also offer several 3rd party financing options for our clients via Care Credit and Scratchpay. We accept a variety of Care Credit plans based on the total transaction amount for your pet. Care Credit requires that payment only be made for services as they are rendered, we cannot charge services to your account in advance.

As the above financing options are offered, we cannot offer additional in-house payment plans for our services. Clients needing additional financial support are encouraged to apply for Care Credit with a co-signer. Full payment is due prior to services being rendered. Our team will provide every client with a written treatment plan of our recommendations to review and approve, and payment will be collected prior to services being rendered.

We love taking pictures and videos of our cute patients while they are with us to share what we do behind the scenes! Please be aware that patients of American Canyon Veterinary Hospital may be showcased on one of our social media platforms such as Facebook, Instagram, our website, or other various social media outlets for informational or promotional, or just plain adorable content.

I also waive any rights of privacy or compensation associated with the use of my or my pet’s image(s) and name(s) for the personal or commercial purposes outlined above.

If you have your pet’s previous medical records, there will be an option to attach them in the new client form. If you don’t have them, just give us a call and let us know where your pet has been seen before and we can contact them for you.

It is always a good idea to bring a fresh (within 24 hours) fecal sample if possible, just in case the doctor recommends sending a fecal sample to the lab. If you don’t have one of our containers, simply use a ziploc bag, and about the size of a small grape is all we need!

Please try not to let your dog urinate if possible shortly before the appointment as we may need to collect a urine sample as well.

When you arrive, park in one of our designated parking spaces, send a text message to (707) 644-2284 (Make sure to add us to your contacts!) to let us know you are here and your space number. We will respond shortly with a quick patient check in form which goes directly to the doctor, as well as let you know when we have a room ready for you.

At American Canyon Veterinary Hospital we would love to be able to help every pet in need. Unfortunately in order to practice quality medicine to our standards, and give you and your pets the undivided attention and love that we always have, that is not possible. In the event that an appointment is missed, it takes up a space which could be filled with a patient that has been on our waiting list. While we know that times are hard right now, and
we will try to accommodate you as best as we can, we will be enforcing a cancellation and missed appointment policy.

We hope you understand as this is simply to make sure we are available for as many pets in need as possible.

Cancellation Policy
We require a 24 hour notice to cancel an appointment.

We require a 48 hour notice to cancel a scheduled surgical procedure.

Missed Appointment Policy
An appointment is considered missed if it was not canceled with the required notice. It can be considered missed if you are more than 10 minutes late and we are unable to see you when you arrive.

Any client that has a missed appointment will be required to pay a deposit for their future visits.

Deposit
We require a deposit of $64 at the time of scheduling your appointment. This will be used to cover your pet’s initial examination. If you need to cancel your appointment or reschedule, just let us know at least 24 hours in advance and we will refund, or hold your deposit for you.
For surgical procedures we will require a deposit of 50% of the planned procedure at the time of scheduling.

  • Annual Exam/ Wellness Visit: 2-4 Weeks
  • Sick Pet/No Urgent: 2-10 Days based on issue and availability
  • Technician Appointment: 2-4 Weeks
  • Routine Surgery: 2-4 Weeks
  • End of Life Visits: As needed/no delay for our clients
  • Urgent: May be referred to urgent care
  • New Clients: we are not accepting new clients at this time

We apologize for any inconvenience these days may cause, however it is in our patients and staffs best interest to ensure that we have sufficient time to spend with every patient to provide the best medical care available.

For the health and safety of our patients, as well as our staff, we do require that all of our patients stay up to date on core vaccinations. There are no exceptions to this policy unless our DVM makes a medical exception. If your pet received vaccines somewhere else prior to today’s appointment, just let us know where and we can get the previous records transferred over for you.

Dogs are required to be up to day on their DAPP (Distemper & Parvo) and Rabies vaccine.

Cats are required to be up to date on their FVRCP and Rabies vaccine.

All patients of American Canyon Veterinary Hospital are required to have a Wellness Exam with our DVM at least every 12 months in order to provide any services, medications or prescriptions

We are proud to have Fear Free certified professionals on our team and are dedicated to caring for your pet’s emotional well-being as well as his or her physical well-being. To help us ensure the best experience possible for your pet, we will ask the following questions during check-in for each appointment.

  • How is your pet feeling today?
  • What are your pet’s favorite treats?
  • How did your pet feel after the last visit with a veterinarian?
  • How well does your pet travel in the car?
  • Does your pet have any fear, anxiety or stress around other pets?
  • How is your pet when meeting strangers?