New Clients

Thank you for considering us for your pet’s care! We can’t wait to meet you!

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New Clients

Thank you for considering us for your pet’s care! We can’t wait to meet you!

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What’s Next?

  • If you have already scheduled an appointment, the next step is to fill out a new client form if you haven’t done so already.
    • If you have already submitted the new client form you can move on to step 2.
    • If you do not already have an appointment, please give us a call or submit an appointment request through our app.
  • After you schedule your appointment you will receive an email with a payment link for a $52 deposit which is required in order to hold your appointment. The deposit must be paid before the end of the business day on the day you receive the email. The deposit will be placed onto your account to cover your pet’s initial exam. If you need to cancel or reschedule, just let us know at least 24 hours in advance and we will gladly refund your deposit, or hold it for your next appointment.
  • Now, if you haven’t done so already, it’s time to download our app! The app is necessary in order to communicate efficiently with you while your pet is in our practice! It is our policy that we will not provide treatments or services to your pet until you have reviewed and approved a treatment plan as well as completed the payment process, both of which will be sent through the chat feature of our app. It is also a great way to keep track of your pet’s appointments, vaccination history, chat with our team , and much more. Click here to see what else you can do in our app! You can also use the chat to send us your pets previous medical records prior to your appointment.
    • Please make sure to download the app at least 1 day prior to your appointment to make sure it connects with your account properly and to avoid any delay in your scheduled appointment.
    • Start a chat with us at least 24 hours prior to your appointment and let us know your appointment date and time, and you will receive an additional loyalty stamp!
  • Please review our client corner section for our policies and other important information about your appointment. Submission of your new client form is also a statement that you have read, and agree to the policies listed in this section, as well as on the form.

New Client Form
Our App

What’s Next?

  • If you have already scheduled an appointment, the next step is to fill out a new client form if you haven’t done so already.
    • If you have already submitted the new client form you can move on to step 2.
    • If you do not already have an appointment, please give us a call or submit an appointment request through our app.
  • After you schedule your appointment you will receive an email with a payment link for a $52 deposit which is required in order to hold your appointment. The deposit must be paid before the end of the business day on the day you receive the email. The deposit will be placed onto your account to cover your pet’s initial exam. If you need to cancel or reschedule, just let us know at least 24 hours in advance and we will gladly refund your deposit, or hold it for your next appointment.
  • Now, if you haven’t done so already, it’s time to download our app! The app is necessary in order to communicate efficiently with you while your pet is in our practice! It is our policy that we will not provide treatments or services to your pet until you have reviewed and approved a treatment plan as well as completed the payment process, both of which will be sent through the chat feature of our app. It is also a great way to keep track of your pet’s appointments, vaccination history, chat with our team , and much more. Click here to see what else you can do in our app! You can also use the chat to send us your pets previous medical records prior to your appointment.
    • Please make sure to download the app at least 1 day prior to your appointment to make sure it connects with your account properly and to avoid any delay in your scheduled appointment.
    • Start a chat with us at least 24 hours prior to your appointment and let us know your appointment date and time, and you will receive an additional loyalty stamp!
  • Please review our client corner section for our policies and other important information about your appointment. Submission of your new client form is also a statement that you have read, and agree to the policies listed in this section, as well as on the form.

New Client Form
Our App

Preparing for your appointment

  • It is always a good idea to bring a fresh (within 24 hours) fecal sample if possible, just in case the doctor recommends sending a fecal sample to the lab. If you don’t have one of our containers, simply use a ziploc bag, and about the size of asmall grape is all we need!
  • Make sure to bring or submit your pet’s previous medical records if you have them to your first appointment!

Arrival

  • When you arrive, park in one of our designated parking spaces, open your app and start a chat and title it with Arrived and the space number you are in. (ie; “Arrived Space 3”).
  • We will respond shortly with a quick patient check in form which goes directly to the doctor.
  • Now you’re checked in! Please make sure to keep your app notifications on at all times during your appointment. We will be with you as soon as possible.

Preparing for your appointment

  • It is always a good idea to bring a fresh (within 24 hours) fecal sample if possible, just in case the doctor recommends sending a fecal sample to the lab. If you don’t have one of our containers, simply use a ziploc bag, and about the size of asmall grape is all we need!
  • Make sure to bring or submit your pet’s previous medical records if you have them to your first appointment!

Arrival

  • When you arrive, park in one of our designated parking spaces, open your app and start a chat and title it with Arrived andthe space number you are in. (ie; “Arrived Space 3”).
  • We will respond shortly with a quick patient check in form which goes directly to the doctor.
  • Now you’re checked in! Please make sure to keep your app notifications on at all times during your appointment. We will be with you as soon as possible.

Now just browse around our website and learn a little more about us and our practice. Don’t forget to follow us on Facebook and Instagram for updates, contests, and behind the scenes pictures and videos of our practice while we work! You never know when you’ll see your pet on one of our pages! See you soon!

Do you have an anxious pet, a pet that just doesn’t like going to the vet, or riding in the car?
Click here to read some tips on minimizing the stress on your pet (and yourself!), to give them the best experience possible during their visit.

“I love the chat feature on the app; it makes communication so easy, especially with curbside service. The staff always respond quickly; it’s great! For this visit Kelly came out to get Cliff within 5 minutes of me letting them know I’d arrived (and I was early!). Within 15 minutes Dr. Singh called to let me know the results of the exam and shortly thereafter I received my quote for the visit. The link was easy to use for payment. As usual, a great visit!”

– Amy